Government Performance
134
Quality and Excellence
128
Supply Chain
340
Strategy and Institutional Planning
220
Construction and Infrastructure
109
Maintenance and Engineering
213
Operations Readiness and Assurance
68
Engineering and Instrumentation
37
Occupational Safety
69
Transportation Management and Aviation
88
Public Finance
229
Public Relations
213
AI in Strategic Planning
14
Oil and Gas
50
Governance and Compliance
266
Security Management
16
Data Management and Business Intelligence
25
Sustainability
155
Tourism Management
164
Banking, Insurance and Financial Services
156
Financial Technology (FinTech)
4
Institutional Leadership
412
Women Only Courses
Hands-on Automation and Process Control
10
Customer Service
49
IT Management and Cyber Security
336
Communication and Writing Skills
29
Short Masters
2
Marketing and Sales
163
Graphics & Design Skills Courses
17
AI in Customer Service
6
Project Management
182
Healthcare and Pharmaceutical Management
258
Human Capital Development
263
Business Continuity and Crisis Management
6
Interpersonal Skills and Self Development
53
Education Management Courses
12
Administration and Secretarial
149
Contracts Management
186
Digital Innovation and Transformation
17
AI in Administrative & Secretariat
12
Legal
12
Despite the evolution of the various functions under Human Resources (HR), Employee Relations (ER) is still considered to be a grey function. Employee relations staff are expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on. This course is designed to shed light on all the activities under the employee relations' function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.
The course is divided into independent modules tapping on the function of the employee relations profession. Role plays, group activities and cases are included for each module to strengthen participants’ ability to transfer the knowledge into the work environment. A small portion of the course time is used to debunk some myths and trends related to the function. Awareness building, skill building and reflection times are carefully designed to ensure the right impact.
By the end of the course, participants will be able to:
Employees in the functions of employee relations, human resources or personnel and administration who are directly or indirectly responsible for providing support services to internal customers within the organization.
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